Shipping & Delivery Policy

At URGE, we aim to process and deliver your orders safely and efficiently. Please review the following Shipping & Delivery Policy before placing an order through our website.

1. Order Processing

Orders are generally processed within 2–5 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Processing times may vary during sales, promotions, holidays, or due to circumstances beyond our control.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to:

  • Delivery location

  • Courier delays

  • Weather conditions

  • Public holidays

  • Operational issues

  • Incorrect or incomplete address details

  • Other circumstances beyond our reasonable control

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.

Shipping charges may vary depending on the order value, delivery location, product type, or promotional offers.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.

You can use the tracking information to check the status of your shipment through the relevant courier service.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Complete address

  • City and state

  • Postal/PIN code

  • Active phone number

URGE will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

6. Delayed Deliveries

While we make reasonable efforts to ensure timely delivery, shipping delays may occasionally occur due to courier operations, weather, public holidays, technical issues, or other circumstances beyond our control.

If your order is significantly delayed, please contact us so that we can assist you in checking the shipment status.

7. Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please contact us as soon as possible.

Where required, please provide photographs or other relevant information so that we can investigate the issue with the delivery partner.

8. Undelivered or Returned Shipments

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, the shipment may be returned to us.

Additional shipping charges may apply if the customer requests re-shipment, subject to applicable terms.

9. International Shipping

If international shipping is offered for a particular product or location, additional delivery charges, customs duties, taxes, or import fees may apply.

Any applicable customs duties or import charges are the responsibility of the customer unless otherwise stated at checkout.

10. Contact Us

For questions regarding shipping or delivery, please contact:

URGE
Marketed By: Plank and Hue
Address: Cherry Hills, 6th Floor, Good Earth Business Bay, Golf Course Road Extension, Sector 58, Gurgaon, Haryana – 122001, India
Phone: +91 9315572283
Email: urgeforyou@gmail.com

We reserve the right to modify this Shipping & Delivery Policy when necessary. Any changes will be published on this page with the updated effective date.