Refund and Returns Policy

At URGE, we aim to provide quality products and a satisfactory shopping experience. Please read the following Refund and Returns Policy carefully before placing an order on our website.

1. Returns

We accept returns only for products that are eligible under our return policy.

To be eligible for a return, the product must:

• Be unused and unworn

• Be in its original condition

• Have all original tags, packaging, and accessories intact

• Not be damaged, washed, altered, or used

• Be accompanied by the original order details or proof of purchase

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Return Request

If you wish to return an eligible product, please contact us within 7 days of receiving the order.

Return requests can be submitted by contacting:

Email: urgeforyou@gmail.com
Phone: +91 9315572283

Please provide your order number, product details, reason for return, and photographs where required.

We will review the request and inform you whether the return is approved.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or other information to verify the issue. After verification, we may provide a replacement, exchange, refund, or another appropriate resolution, subject to product availability and applicable terms.

4. Non-Returnable Products

For hygiene and safety reasons, certain products may be non-returnable once delivered or opened.

Products that are customized, personalized, used, damaged after delivery, or otherwise specifically identified as non-returnable may not qualify for a return or refund.

The return eligibility of a product will be communicated on the relevant product page wherever applicable.

5. Refunds

Once a returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, wherever technically possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

6. Shipping Charges

Original shipping charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product attributable to us.

Return shipping charges may apply for returns due to reasons other than an incorrect, damaged, or defective product.

7. Exchanges

Product exchanges may be offered depending on product availability and eligibility.

If the requested replacement product is unavailable, we may provide another suitable resolution, including a refund where applicable.

8. Cancellation Policy

You may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the order may be subject to the applicable return policy.

To request cancellation, contact us as soon as possible using the details below.

9. Refund Processing

Approved refunds will generally be initiated after the returned product has been received and successfully inspected.

The actual credit time may vary depending on the payment method and financial institution. URGE is not responsible for delays caused by banks, payment gateways, or other third-party payment providers.

10. Contact Us

For questions regarding refunds, returns, exchanges, or cancellations, please contact:

URGE
Marketed By: Plank and Hue
Address: Cherry Hills, 6th Floor, Good Earth Business Bay, Golf Course Road Extension, Sector 58, Gurgaon, Haryana – 122001, India
Phone: +91 9315572283
Email: urgeforyou@gmail.com

We reserve the right to review return and refund requests individually and to update this policy when necessary to comply with our business requirements and applicable laws.