Cancellation Policy

At URGE, we aim to process orders efficiently and provide a smooth shopping experience. Please read the following Cancellation Policy before placing an order.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, please contact us as soon as possible after placing the order with your order number and registered contact details.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order may be subject to our Refund and Returns Policy.

2. Cancellation Request

Cancellation requests can be submitted through:

Email: urgeforyou@gmail.com
Phone: +91 9315572283

Please include:

• Order number

• Customer name

• Registered mobile number

• Reason for cancellation, if applicable

A cancellation request will be considered only after it has been successfully received and confirmed by our team.

3. Refund After Cancellation

If an eligible order is successfully cancelled before dispatch, the applicable refund will be processed to the original payment method, wherever possible.

The time taken for the refund to reflect in your account may depend on your bank, payment gateway, card issuer, or other payment service provider.

4. Orders Already Dispatched

Orders that have already been dispatched generally cannot be cancelled.

If you no longer wish to receive a dispatched order, please contact us. Depending on the circumstances, the order may be handled according to our Refund and Returns Policy.

5. Customized or Personalized Orders

Customized, personalized, or specially prepared orders may not be eligible for cancellation once processing has started.

Any specific cancellation conditions applicable to such products will be mentioned on the relevant product page or communicated at the time of purchase.

6. Promotional Orders

Orders placed using promotional offers, discounts, coupons, or special campaigns may be subject to additional cancellation or refund conditions.

Any applicable conditions will be communicated during the purchase process.

7. Contact Us

For cancellation-related queries or requests, please contact:

URGE
Marketed By: Plank and Hue
Address: Cherry Hills, 6th Floor, Good Earth Business Bay, Golf Course Road Extension, Sector 58, Gurgaon, Haryana – 122001, India
Phone: +91 9315572283
Email: urgeforyou@gmail.com

We reserve the right to update this Cancellation Policy when necessary. Any changes will be published on this page with the updated effective date.