Privacy Policy

At URGE, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website, services, products, or communication channels.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. About URGE

Brand Name: URGE
Marketed By: Plank and Hue
Location: Cherry Hills, 6th Floor, Good Earth Business Bay, Golf Course Road Extension, Sector 58, Gurgaon, Haryana – 122001, India
Phone: +91 9315572283
Email: urgeforyou@gmail.com

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Name

  • Mobile or telephone number

  • Email address

  • Billing or delivery address, where applicable

  • Information submitted through contact or enquiry forms

  • Order or transaction-related information, where applicable

  • Website usage and technical information

  • Any other information you voluntarily provide to us

We only seek information that is reasonably necessary for providing our services, responding to enquiries, processing transactions, improving our website, or fulfilling other legitimate business purposes.

3. How We Use Your Information

We may use the information collected to:

  • Respond to your enquiries and requests

  • Provide information about our products or services

  • Process and manage orders, where applicable

  • Communicate with you regarding your enquiries or purchases

  • Improve our website, products, and customer experience

  • Send important service-related communications

  • Prevent fraudulent, unauthorized, or unlawful activities

  • Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to the reason for which it was collected unless permitted by applicable law or you have provided appropriate consent.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better user experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

Where necessary, information may be shared with trusted service providers who assist us with website hosting, payment processing, delivery, communication, analytics, technical support, or other business operations.

Such sharing will be limited to information reasonably necessary for the relevant service.

We may also disclose information when required by applicable law, legal process, government authority, or to protect our rights, property, users, or business.

6. Payment Information

Where online payments are available, payment transactions may be processed through third-party payment service providers.

We generally do not directly store complete payment card details on our website. Payment information may be processed by the relevant payment provider according to its own privacy and security policies.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted online.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce applicable agreements.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about personal data we process

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally applicable

  • Withdraw consent where processing is based on consent

  • Raise concerns regarding the handling of your personal information

To make a privacy-related request, please contact us using the details provided below.

10. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent may not affect processing that was already carried out lawfully before the withdrawal. It may also affect our ability to provide certain services where the information is necessary for that service.

11. Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, or payment providers.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate authorization where required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Any updated version will be published on this page with a revised effective date. We encourage visitors to review this page periodically.

14. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

URGE
Marketed By: Plank and Hue
Address: Cherry Hills, 6th Floor, Good Earth Business Bay, Golf Course Road Extension, Sector 58, Gurgaon, Haryana – 122001, India
Phone: +91 9315572283
Email: urgeforyou@gmail.com

We will make reasonable efforts to review and respond to privacy-related enquiries in accordance with applicable law.

15. Acceptance

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.